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Warranty Terms

Warranty Policy

This authorization is intended to be guides and is descriptive of suggested procedures to be followed. Shenzhen Renice Technology Co., Ltd reserves the right to change or supplement guidelines at any time.
Terms of Warranty Coverage
Shenzhen Renice Technology Co., Ltd warrants that its SSD products are free from defects in material and workmanship and will perform as the published specifications. The warranty is subject to the conditions and limitations set forth:
1.1. To obtain warranty service through your authorized reseller, or distributor, a customer may be required to provide product identification information with a detailed description of the problem(s) they are experiencing and get the RMA number from Renice before returning the defects.
1.2. An original purchase invoice or valid copy of the invoice is required to establish purchase date and original purchaser.
1.3. In no event shall Renice be liable for any damages resulting from use of our products. Renice shall not be liable for any hardware, software or data used with or stored on our products.
1.4. If the product proves defective during the warranty period, Renice will inspect the return Product and make a decision regarding repair or replacement. Renice reserves the right to provide a functional equivalent, or refurbished replacement Product.
Voided Warranty
Shenzhen Renice Technology Co., Ltd warrants that its SSD products are free from defects in material and workmanship and will perform as the published specifications. The warranty is subject to the conditions and limitations set forth:
2.1. Any damage to products that result from accident, abuse or misuse at the hands of the customer, or end-user.
2.2. Any natural or personal disaster.
2.3. Any unauthorized disassembly, repair, or modification by the customer, or end-user.
2.4. Normal wear and tear
2.5. Any other cause not resulting from defects in materials or workmanship.
Duration of Warranty
  Term 1: SLC version within 5 years / MLC within 3 years).
  Term 2: Terabyte Writes (TBW ) exhausted. [ TBW=Disk Capacity X P/E Cycle (SLC: 50,000/MLC: 3,000) ]
  Warranty period equals Term 1 if Term 2 does not happen. And warranty period terminates whenever
  Term 2 happens.
Discontinued or Unavailable Products
Product which is no longer manufactured by Renice Technology, but still under warranty, can be returned for repair.
In the event that the product is not repairable, Renice will attempt to replace the product with a refurbished part will be made, or the customer will be notified of additional options if available: replace that product with a new product of similar function and equal or greater value,or provide a refund at the current value.
Return Material Authorization (RMA) Request Procedure
All product returns must first obtain a valid Renice RMA number before sending product back to Renice Technology.
Important RMA Procedures:
5.1. Contact Renice Support Team (support@renice-tech.com) to complete the Renice After Sales Checking List, including a description of the problem(s) with your product.
5.2. Return the completed Renice After Sales Checking List. A copy of the original purchase invoice may be required.
5.3. If required, all returning product(s) must match with its original invoice description.
5.4. Renice will e-mail either a RMA number, or a reason for RMA denial.
5.5. Only after receipt of RMA number, return defective product(s) to Renice Technology.
5.6. Returned products must be properly packaged to prevent damage during transit.
5.7. The RMA number is valid from date of issue, and not to exceed beyond the warranty period.
5.8. Please write RMA number on the outside of shipping box (on the address line).
Shipping Costs
For the defects Renice permitted to return for repair or replacement, Renice bear for both shipping from customer to Renice and return from Renice to customers.
Support

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